Privacy policy

DISCREET, COMPLIANT, RESPONSIBLY MANAGED

Privacy policy

At Eagle Oak Insurance, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website or engage with our services.

1. Who We Are

Eagle Oak Insurance is a UK-based specialist insurer providing tailored cover for high-value and non-standard properties, collections, and personal assets.

2. What Information We Collect

We may collect and process the following personal information:

• Name, address, and contact details (email, phone number)

• Details of property or assets you wish to insure

• Financial and identification information for quotes and compliance

• Information about how you use our website (via cookies and analytics)

• Any correspondence you send us (e.g., via forms or email)

3. How We Use Your Information

We use your data to:

• Provide you with tailored insurance quotes and services

• Manage your policies and claims

• Respond to enquiries and support requests

• Comply with legal and regulatory obligations

• Improve our website and user experience

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your data based on one or more of the following:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate interests (such as customer service or marketing insights)

5. Data Sharing

We may share your information with:

• Underwriters, insurers, or third-party service providers (only as necessary to arrange or manage your cover)

• Regulators or legal authorities where required by law

All third parties are required to handle your data securely and only for the intended purpose.

6. Data Retention

We retain personal data for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal, tax, and regulatory obligations

Data is securely deleted or anonymised when no longer required.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of your rights, please contact us using the details below.

8. Cookies and Tracking

We use cookies to improve your experience on our website. You can adjust your browser settings to refuse or manage cookies. For more information, please see our [Cookie Policy].

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Eagle Oak Insurance
864 Christchurch Road
Bournemouth, BH7 6DQ
📧 [email protected]
📞 01202 440350