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Making a Complaint

CLEAR PROCESS, FAIR OUTCOMES, HANDLED WITH CARE

DISCREET, RESPECTFUL, RESOLVED PROFESSIONALLY

Making a Formal Complaint with Eagle Oak Insurance

At Eagle Oak Insurance, we are committed to providing exceptional service. If you are dissatisfied with any aspect of our service or products, we encourage you to follow our formal complaints procedure to ensure your concerns are addressed promptly and effectively.

1. Contact Us Directly

Please reach out to us using the following contact details:

Our office hours are Monday to Friday: 09:00 – 17:30.

2. Provide Necessary Information

When submitting your complaint, please include:

  • Your full name and contact information
  • Policy number and any relevant account details
  • A clear description of the issue, including dates and any supporting evidence (e.g., correspondence, photographs
  • Details of any previous communications regarding the complaint

3. Acknowledgment and Investigation

Upon receiving your complaint, we will:

  • Acknowledge receipt within 5 business days
  • Investigate the matter thoroughly, aiming to resolve it within 8 weeks

4. Final Response

After our investigation, we will provide a final response detailing our findings and any actions taken. If you are satisfied with our response, the matter will be considered closed.

5. Escalation to the Financial Ombudsman Service

If you are not satisfied with our final response or if we do not resolve your complaint within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that resolves disputes between consumers and financial services firms.

Additional Support

For guidance on how to write a formal complaint letter, you may refer to resources provided by Citizens Advice.

citizensadvice.org.uk

We value your feedback and are dedicated to resolving any issues to your satisfaction.

Call 01202 440350 for a consultation with one of our account managers,

or apply online for an instant, tailored quote.

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Copyright Eagle Oak Insurance 2026

Eagle Oak Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. FCA reference number: 1033703. Registered Office: 864 Christchurch Road, Bournemouth, Dorset, BH7 6DQ, United Kingdom. Registered in England. Registration number: 15962675.