Making a Claim

HERE TO SUPPORT YOU, EVERY STEP OF THE WAY

Making a Claim with Eagle Oak

At Eagle Oak Insurance, we are committed to providing exceptional service and support throughout your insurance journey. If you need to make a claim, please follow the steps below to ensure a smooth and efficient process.

1. Identify Your Insurer

Your insurer’s details are specified in your Policy Schedule. If you are unable to locate this information, please contact your dedicated account manager, who can assist you in identifying your insurer.

2. Contact Your Insurer

Once you’ve identified your insurer, reach out to them directly using the contact information provided in your Policy Schedule. For your convenience, here are the contact details for some of our primary insurers:

• Eaton Gate (Providing bespoke solutions for non-standard and high-value homes)
  • Operating Hours: 24 Hours – 365 Days a Year
  • Claims Contact Number: 0330 024 6114
  • Out of Hours Assistance: Available
• Prestige (Offering comprehensive home insurance coverage)
  • Operating Hours: Monday to Friday: 08:00 – 20:00; Saturday: 09:00 – 17:00; Sunday: Closed
  • Claims Contact Number: 0345 220 3000
  • Out of Hours Assistance: Available
• CETA (Specialising in non-standard and let property insurance)
  • Operating Hours: Monday to Friday: 08:30 – 17:00; Saturday and Sunday: Closed
  • Claims Contact Number: 020 7100 3214
  • Out of Hours Assistance: Available

Please note that operating hours and contact numbers may vary. For a comprehensive list of insurers and their contact details, please refer to your Policy Schedule or contact your account manager.

3. Provide Necessary Information

When contacting your insurer, have the following information ready:

• Your policy number
• A detailed description of the incident
• Any relevant documentation or evidence (e.g., photographs, receipts)

4. Follow the Claims Process

Each insurer may have specific procedures for processing claims. Your insurer will guide you through the necessary steps, which may include:

• Completing a claim form
• Providing additional documentation
• Scheduling an assessment or inspection

5. Stay in Contact

Maintain open communication with your insurer throughout the claims process. If you have any questions or require assistance, do not hesitate to reach out to your account manager, who is here to support you.

Additional Support

If you encounter any challenges or require further assistance during the claims process, please contact your account manager directly. We are here to ensure that your experience is as seamless and stress-free as possible.

Contact Information

For further assistance or inquiries, please contact our office:

• Phone: 01202 440350
• Email: [email protected]

Our office hours are Monday to Friday: 09:00 – 17:30

At Eagle Oak Insurance, your peace of mind is our priority. We are here to support you every step of the way.